FAQ Photography

What types of photography is available?”

We offer several types of photography catering to your specific requirements and budget. From basic photography, right up to twilight and night photography, we have it all.
How long does a typical shoot take?”

Our photo shoots can take anywhere from 15 minutes to many hours depending on the product you choose and the size or complexity of the property. If you are getting extracted photography, this is done with the 3D scanner, and no additional on site time is required.

How much notice do I need to book a job?”

We take bookings on the same day providing we have an available time slot. We do appreciate as much notice as possible, however we will try our best to accommodate your requests and time restrictions.
What types of images do you supply?”

We supply our images in .jpg format, however if you have a special request we can supply in almost any format available.
How are the images delivered?”

We upload the images to a cloud server such as dropbox. From there you can view and download your images on multiple platforms and devices. We will email a link to you and you are ready to go. We can email the images to you, however due to some mailbox size restrictions this is not always the best option.
What is the turnaround time??”

Basic and extracted photos are generally ready the same or next business day. More complex shoots can take additional time due to the post processing work involved. These are normally available within 2 business days. If you require your images sooner, please let us know and we will try to accommodate your requirements.

How will you get access to the property?”

We prefer if either the agent or home owner lets us in, and remains available if we have questions or need assistance. If no one is available we can pick up a key from the office, or use a locked box.

How much notice do you need for a cancel or rescheduled?

We require 24 hours advanced notice for a cancellation or if you need to reschedule. Our technicians are very busy and appointment times need to be booked in accordingly. If the home is not ready or excessive delays happen while we are measuring, then we may need to re-book, and this will most likely result in additional fees. Please see our terms and conditions for further information.


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